Terms & Conditions of Trading
Terms and Conditions of Trading
This page gives detailed information on the terms and conditions on which Panelven Boardcut (the Company) supply any of the Products (Products) listed on our website www.boardcut.co.uk to the buyer It is important that you have read and understand these Terms and Conditions in detail before ordering through Panelven Boardcut.
Buyers should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. Please print a copy of these terms and conditions for future reference.
Unless stated otherwise the following expressions have the meaning below assigned to them throughout our Terms and Conditions.
a) ‘The Company’ means Panelven Boardcut
b) ‘Buyer’ means person or company who places an order or accepts and offer of The Company to purchase or supply of any goods.
c) ‘Products’ means products or services supplied or provided by the The Company.
1.1 Panelven Boardcut is a trading name of James Riches Ltd, Company Number 08360707. Registered office is Unit 4D Lansbury Business Estate, 102 Lower Guildford Road, Knaphill, Woking, Surrey, GU21 2EP. VAT Number 413613388.
1.2 All tenders and quotations are submitted, and all orders accepted solely upon and subject to the following terms and conditions to the exclusion of all other terms and conditions except such (if any) as are specifically accepted by the Company in writing.
1.3 By placing an order with Panelven Boardcut, you warrant that:
a) you are legally capable of entering into binding contracts
b) you are at least 18 years old; and
c) you have read and understood how orders should be made
d) you have read and understood the terms and conditions outlined in this document e) you are a resident of the United Kingdom
1.4 The Company may, on the website or on request, provide to the buyer samples, descriptions and/or drawings of the Products or advertising catalogues or brochures, these are produced solely to provide the buyer with an approximate idea of the Products they describe. They are not provided to give an indication of the quality, size, colour or description of the Products, which the Company supplies and shall not be held responsible. The Buyer should satisfy themselves prior to ordering that they are ordering the correct product and/or finish. Certain samples are subject to a small charge, which will be notified to the buyer at the time the sample is requested. Such charge will be refunded either when a full order is made and Order Confirmation sent or when they are returned to the Company, in either case, provided they are returned in good and resalable condition.
1.5 Acceptance of delivery shall be conclusive evidence of acceptance of these terms and conditions. Any provision or condition in the buyer’s order form or elsewhere which conflicts with or in any way qualifies or negates any of these terms and conditions shall have no effect and these terms and conditions shall prevail. No variations to these terms and conditions shall be binding unless in writing signed by an authorised
representative of Panelven Boardcut. The Buyer should not rely on any other documents or on any oral representations. Panelven Boardcut is a trading name of James Riches Ltd.
1.6 In addition to the website the Company also provides a telephone number. This number is there for customer contact with our enquiries team, to answer enquiries and provide advice and assistance to buyers in relation to our Products. It does not create any further obligations to the buyer from the Company contractual or otherwise, unless any such representations made are agreed with the buyer in writing. Save in relation to fraud or fraudulent misrepresentation, the Company shall have no liability for any representations not agreed in writing, even if they prove untrue or misleading.
2. Quotations, Estimates & Prices:
2.1 Any quotation, estimate or price given by the company is given in good faith but constitutes only an invitation to the buyer to make an offer and any order of the buyer placed with company pursuant of a quotation, price or estimate given by the company is not binding on the company until such time as the order is accepted by the Company.
2.2 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
2.3 The Company reserves the right to revise any agreed prices to take account of changes in rates of value added tax and any new taxes or impositions by the United Kingdom government, which take effect after the date of contract.
2.4 The Company reserves the right to set a minimum order value. This is due to the manufacturing process of making some orders.
2.5 The Company reserves the right to set a minimum delivery charge dependent on the size of the order.
2.6 The Company are happy to accept orders through two different means. 1. Using the online form via email or the website. 2. By sending an e-mail with a general list of requirements. In both instances The Company will reply with a detailed quotation.
2.7 The Company’s process allows the buyer to provide their own specific measurements and specifications, it also provides the buyer with the opportunity to send to the Company any special requirements or instructions. Please ensure all of these are completed fully and accurately, as the Company shall not be liable for any defects or incorrect Products delivered because of the buyer’s failure to provide correct information to enable the Company to deliver the Products in accordance with the Contract.
2.8 An order will only be processed once the Company have written confirmation from the buyer that the details on the quotation form are correct and payment is received in full.
2.9 Boards are quoted per board, our system will optimize the most efficient way for us to cut your order.
2.10 Edge banding is quoted as per the number of meters required and style of edging as per the order confirmation form.
2.11 The buyer cannot cancel, return, or obtain refunds for items (Unless manufactured incorrectly by Panelven Boardcut). It is essential that the buyer is happy with the order prior to confirming/making any payment for the order.
2.12 The Company reserves the right to cancel any order at any time for whatever reason, in which case all funds paid by buyer will be returned.
2.13 Quotations are valid for 21 days only after which time a revised quote may be issued.
3.1 The contract between the Company and the Buyer (Contract) will only be formed when payment is received in full. The Contract will relate only to those Products whose order we have confirmed in the Order Confirmation at which point manufacturing will commence.
3.2 Ownership of the goods shall not transfer to the buyer until the Company has received full payment.
3.3 The risk to the goods of loss or damage passes to the buyer on delivery irrespective of whether title to the goods has passed or not. Goods collected from the Company’s premises shall be deemed to have been delivered when they have been loaded on to the buyer’s vehicle or otherwise in the buyer’s possession.
3.4 Payments are only accepted by BACS. Orders will not be processed until the payment is received in full.
4. Deliveries and/or Collections
4.1 Delivery rates are quoted at the time of ordering. These are quoted by both a mileage and time factor from our workshop to the buyer’s delivery address as provided. If the weight of the order exceeds our vehicles, then subsequent additional vehicles will be quoted for in the delivery charge.
4.2 The Company does not undertake to deliver any load over roads or ground which it considers unsuitable and accepts no responsibility for damage to roads, driveways, or paved areas, save where such damage is occasioned by proved negligence of a Company servant. Unless otherwise arranged deliveries are kerbside and will be undertaken by one driver only.
4.3 Whether in the case of delivery or collection, The Company recommends that the buyer has someone/multiple people physically capable of loading/un-loading the delivery.
4.4 Where delivery is refused by the buyer or is delayed a charge of £100.00 plus VAT will be charged. A delivery will be considered as refused after a waiting time of 30 minutes of arrival at the buyer’s delivery address.
4.5 Should the buyer delay delivery or collection beyond 5 days of the initial agreed delivery or collection date, the cost of storage and insurance of the goods shall be for the Buyer’s account, at a minimum amount of £20.00 + VAT per day.
4.6 The buyer or the buyer’s representative will be required to sign our delivery note to confirm acceptance of the delivery and to confirm that the full order has been received and is of a satisfactory quality.
4.7 The buyer or the buyer’s representative shall inspect all Products upon receipt for visible damage to the Product as well as the packaging. Damage to the packaging alone does not constitute damage to the Product and will not be considered valid for claim purposes. The buyer must note any damages on the delivery note upon delivery and notify Panelven Boardcut. Any damages must be reported to Customer Service within 24 hours of receipt. The Company will repair or replace Product damaged in shipment only if the buyer has notified the Company of the damage within 24 hours of receipt. All Product and packaging must be retained for inspection.
4.8 Delivery dates are given in good faith and are adhered to as closely as possible but as all products are made to order no responsibility is accepted for any unforeseen delays subsequently arising or for any consequential loss or damage caused to the buyer or third parties because of any delays for whatever reason.
4.9 The Company shall not be liable for failure to perform or for delay in performance due to fire, flood, strike, trade dispute, pandemic or other labour difficulty, act of God, act of any governmental authority or of the buyer, riot, embargo, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labour, materials or manufacturing facilities from usual sources or failure of suppliers to meet their contractual obligations or due to any cause beyond its reasonable control. If any such event occurs, the Company may
extend delivery date by a period of time necessary to overcome the effect of such delay, allocate available Product or cancel any purchase order.
4.10 The Company delivers to UK Mainland postcode and the Isle of Wight only.
5. Materials & Paint
When placing an order please be aware of the following: –
5.1 Due to the bespoke nature of our products, it is not possible to cancel or return orders once they have. entered the production stage or have been delivered.
5.2 Although the Company strive to maintain consistency, for a bespoke product there will be batch-to batch variances and the Company cannot guarantee an exact colour match between orders.
5.3 The colours and/or patterns on our samples are indicative of the colours and/or patterns in our range offered but may not be exact due to batch variances mentioned above and therefore the Company cannot guarantee consistency between batches and samples.
5.4 The Company guarantees the products it manufactures are free of defects in workmanship and material, and on delivery, conform in all material respects with its description, be of satisfactory quality. The Company however are not liable for any defect or problem because of normal wear and tear, dramatic temperature and humidity variations or exposure to unusual conditions.
6. Replacements and/or refunds
6.1 Unless in accordance with clause 4.8 above, missing and/or damaged items will not be credited or re made by the Company.
6.2 The Buyer is responsible for the return of any faulty or damaged goods to our warehouse.
7. Limitation of Liability
7.1 The Company, its contractors and subcontractors or suppliers of any tier shall not be liable to the buyer for any special, indirect, incidental, or consequential damages arising from Products or from a breach of this Agreement. Except as specifically provided in these conditions, no liability is accepted for any direct or indirect costs, damages or expenses relating to damage to property or injury or loss to any person firm or company or for any loss of profits or production arising out of or occasioned by any defect in or failure of goods or materials or parts thereof supplied by the Company. To the extent that the laws of any jurisdiction do not permit limitations or exclusions of implied warranties, incidental damages and consequential damages, the above limitations may not apply. In such jurisdictions, the above limitations shall be enforced to the greatest extent permitted by applicable law.
8.1 By providing contact details to Panelven Board cut, the buyer will be indicating consent for the Company to make contact by email and SMS with order updates, delivery, or offers/promotions, which may be of interest, unless the buyer indicates an objection to receiving such messages. You can also unsubscribe from marketing email communications from within our emails. From time to time the Company may publish photographs on our social media platforms, website, or other advertising. These could relate to either Panelven Boardcut, Panelven Kitchens or Panelven Interiors orders but will never divulge any personal information.
8.4 The purpose of this policy is to provide information regarding how and why the Company collect, process and store data, as well as providing the appropriate contact information should you wish to request the information, we hold about you, withdraw from processing or request deletion of any data we hold about you.
8.5 Under the GDPR there are six lawful basis for processing personal data. These are detailed as follows: • Consent – the individual has given clear consent for you to process their personal data for a specific purpose.
• Contract – the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
• Legal Obligation – the processing is necessary for you to comply with the law (not including contractual obligations)
• Vital Interests – the processing is necessary to protect someone’s life.
• Public Task – the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.
• Legitimate Interests – the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks.)
8.6 The Company has assessed all six grounds for lawful processing of personal data and has selected ‘Legitimate Interests’ as the most suitable lawful ground for the processing of data for the purposes of Panelven Boardcut marketing and sales.
8.7 The Company collects, processes, and stores minimal data relating to businesses and customers. The individuals that we process the data of, are likely to have an interest in the Company’s services. We only ever collect, process, and store the essential information required for contacting the data subjects within a business environment. The personal data we collect is limited to first name, last name, email address, site address for deliveries and phone number.
8.8 When you send the Company an enquiry via our website or by phone you will be asked to provide your contact details. The company will use the data you provide to process your request and may use it to inform you by email, telephone or mail about other products and services that we feel may be of interest to you, it is deemed that as you have contacted the Company and provided us with your contact information that you are legitimately interested in our products and services. You have the right to object from any method of correspondence at any time, using the unsubscribe button on an email, by informing the telephone representative or by contacting us via email. All requests will be processed within 30 days.
8.9 Communication, engagement and actions taken through external social media platforms that the website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform, respectively.
2021 – REVA